Politique de remboursement

Last updated: 19 August 2026

We want you to feel confident ordering from Splishys. If something is wrong with your order, contact us within 30 days of delivery and we will help.

Returns and refunds

If your item is unused, unopened and in its original packaging, contact us within 30 days of delivery to request a return. For hygiene and safety reasons, used cleaning products or opened consumable items may not be returnable unless faulty.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, email us within 7 days of delivery with your order number and clear photos. We will arrange a replacement or refund where appropriate.

Refund timing

Approved refunds are returned to the original payment method. Your bank or payment provider may take additional time to post the refund.

How to request help

Email sarafcustomerservices@gmail.com with your order number and a short explanation of the issue.